Terms and Conditions
Version in force since October 1, 2026.
These terms apply to purchases made on this site and to the services of the Company. Part A applies to every purchase; parts B, C and D add the specific conditions of each type of sale.
A. General provisions
A1. Who we are
This site and its services are provided by COMPUSYSTEMIT S.A.C.S., with RUC 20616605471, registered address at JR. LOS MASTUERZOS NRO. 1642, Lima, Peru (hereinafter, «the Company»). Contact: noreply.compusystemit@gmail.com.
A2. Acceptance
By placing an order, registering on the site or contracting a service, the customer accepts these terms in the version in force at that moment.
A3. Prices, payments and receipts
Prices are shown in the indicated currency and include IGV, unless stated otherwise. Payments are made through the payment methods enabled on the site; the Company does not store full card data. For each sale the corresponding electronic receipt is issued according to SUNAT regulations (boleta, invoice or export invoice). The Company may correct obvious price or description errors, informing the customer before processing the order.
Prices are set in soles. The customer may choose on the website to see them and pay in US dollars, converted with the commercial exchange rate of the day; if the payment method does not accept dollars, the charge is made in soles, as indicated before paying. The receipt is issued in the currency of the charge.
A4. Claims
Claims and complaints can be filed in the Complaints Book (Libro de Reclamaciones) of this site or by email to the contact address. The Company will respond within the periods established by the Consumer Protection and Defense Code (Law No. 29571).
A5. Personal data
The processing of the customer's personal data is governed by the Privacy Policy.
A6. Changes to these terms
The Company may modify these terms; relevant changes will be communicated before they take effect. Each purchase or contract is governed by the version in force when it was made, and the version accepted at each registration is recorded.
A7. Governing law
These terms are governed by the laws of the Republic of Peru. Disputes are submitted to the courts of Lima, without prejudice to the rights that the law grants to consumers.
B. Sale of products
B1. Availability
Products are offered while stock lasts. If, after payment, a product is not available, the Company will inform the customer and refund the amount paid or, if the customer prefers, offer an equivalent product.
B2. Delivery
The Company does not have a physical store: orders are delivered by delivery service within 24 to 48 hours after payment is confirmed. The coverage area and the delivery cost are shown before payment. When receiving the order, the customer should check the package and its contents.
B3. Products damaged in transport, incomplete or different from the order
They must be reported within 48 hours of receipt, with photos of the package and the product. Once verified, the product is replaced at no cost to the customer.
B4. Failure within the first 7 days
If the product fails within 7 calendar days of delivery, it is replaced with a new one once the failure has been verified. If there is no stock, the customer chooses between the refund of the amount paid or a credit note. The product must be returned complete, with its packaging, accessories, manuals and the purchase receipt.
B5. Manufacturer's warranty
After the first 7 days, the warranty of the manufacturer applies, for the term indicated by the brand or on the receipt. Products with a brand service network (laptops, desktop computers, printers, monitors, networking equipment and similar) are serviced at the authorized service center of the brand; the Company provides its details and the purchase receipt. Accessories and minor products (mice, keyboards, USB drives, memory, cables and similar) are delivered by the customer at the point indicated by the Company, which processes the warranty with its supplier and informs the customer of the result.
B6. Right of withdrawal
Under the law, the customer may return a product without stating a reason within 7 calendar days of delivery, provided that it is sealed, unused and in its original packaging in perfect condition. Any stain, scratch or damage to the box or packaging prevents the return. The return shipping cost is borne by the customer, and the refund is made through the same payment method once the product has been checked.
B7. Exclusions
The warranty does not cover: data loss (the customer must keep backups), normal wear of batteries, damage caused by blows, falls, humidity, liquids or inadequate voltage, altered serial numbers or seals, software problems, viruses or configurations, nor repairs carried out by third parties.
C. B2B sales (companies)
C1. Who can buy
Companies and businesses with an active and located (habido) RUC that purchase for their own use can register for B2B sales. The Company evaluates each request and may approve, reject or revoke access.
C2. Prices and discounts
Approved companies see their own prices and volume discounts when they sign in. The price that applies is the one confirmed in each order.
C3. Credit purchases
Credit is granted after evaluation, with a limit and a payment term (15, 30 or 60 days) assigned to each company, which may be agreed according to its own payment policies. The due date is stated on the invoice. If an invoice becomes overdue, credit is suspended until it is paid, and the Company may require payment in advance for new orders.
C4. Delivery, warranty and returns
The conditions of part B apply. The right of withdrawal (B6) applies when the law recognizes the company as a consumer.
D. Cloud services (SaaS)
D1. Purpose
These terms govern the contracting and use of the cloud platforms (website and online store based on Odoo) that the Company offers by subscription. By checking the acceptance box and completing the registration, the customer accepts these terms.
D2. Registration and account
The customer must provide truthful data and keep it up to date, and is responsible for the confidentiality of their credentials and for all activity carried out with their account. Whoever registers on behalf of a company declares that they are authorized to bind it.
D3. Plans, prices and payments
The plan, period and price are shown before payment. The subscription is charged in advance through the enabled payment methods. For each payment, the corresponding electronic receipt is issued according to SUNAT regulations (boleta, invoice or export invoice). Prices may change for subsequent periods, which will be communicated in advance.
Renewals and additional items of a subscription are charged in the currency of its initial purchase (soles or US dollars with the commercial exchange rate of the day of each charge); if the payment method no longer accepts that currency, they are charged in soles.
D4. Users, additional items and administration
Each subscription is for one company and one website; another company or another website requires another subscription. Each plan includes the number of users and point of sale registers shown on its page. Users are created by the Company at the customer's request, with the roles the customer indicates; each user corresponds to a single person and must not be shared.
Each plan includes the storage (data, images and files) and the number of products indicated on its page. When the storage is full, new files cannot be uploaded until space is freed or additional storage is contracted; sales and electronic receipts keep working and nothing is deleted. Videos must be published through external services (such as YouTube or Vimeo). The use of the service must be reasonable for the size of the plan: sustained use far above the usual may require a higher plan; the issuance of electronic receipts is never limited.
The customer may contract additional users, registers and storage from their portal, at the rate published on the plan pages. The first payment is proportional to the days left in the current period; from the next renewal they are charged together with the plan, for the same period. A cancellation of additional items takes effect from the next renewal and is not refunded; nothing is deleted: the registers left over are archived and the users are deactivated, keeping their history.
The customer receives administrator access to the applications of their plan. The technical administration of the system (installation of modules, updates, security and backups) remains with the Company to guarantee the stability and security of the service.
D5. Renewal, non-payment and cancellation
The subscription renews at the end of each period if the customer pays for it. If it is not renewed, the platform may be suspended and, after a grace period, deleted together with its information. The customer may cancel at any time from their portal; the cancellation takes effect at the end of the paid period, except as provided by consumer protection regulations.
Before deleting a platform, a complete final backup (data and files) is made and kept for 6 months; during that time the customer may request its restoration or the delivery of their data. After that period it is permanently deleted.
D6. Acceptable use
The customer undertakes to use the platform in accordance with the law and not to publish unlawful content, content that infringes third-party rights or that compromises the security of the service. The Company may suspend the service in case of use contrary to these terms, informing the customer.
D7. Data the customer manages on their platform
The customer owns and is responsible for the information and personal data of their own customers that they record on their platform, and must comply with the data protection regulations that apply to them. The Company processes that information only as a processor, to provide the service (hosting, backups and support), and does not use it for its own purposes.
D8. Availability and backups
The Company takes reasonable measures to keep the service available and makes periodic backups, without guaranteeing uninterrupted operation. Scheduled interruptions will be communicated in advance whenever possible.
Backups of each platform (data and files) are made every day and kept as follows: the daily ones of the last 7 days, one per week for the previous 4 weeks and one per month for the previous 12 months. The customer can see the available backups in their portal and request a restoration; restoring replaces the current data of the platform with those of the chosen backup.
D9. Intellectual property
The platform is based on Odoo Community (LGPL license) and on the Company's own modules. The customer retains ownership of their content and grants the Company the authorization necessary to host it and display it as part of the service.
D10. Liability
The Company is liable for the diligent provision of the service. To the extent permitted by law, it is not liable for indirect damages or for the content or operations that the customer carries out with their platform. Nothing in the foregoing limits the consumer's non-waivable rights.
D11. .com domains
A .com domain can only be purchased together with a subscription, for 1 to 5 years; domains are not sold separately. The domain is registered in the name of the customer, who is its owner, through an accredited registrar (NameSilo); the Company appears as administrative and technical contact in order to manage it.
The first year costs S/ 10 with an annual plan, S/ 35 with a semiannual plan and S/ 70 with a monthly plan (normal price S/ 70, VAT included); each additional year costs S/ 70. The domain is a recurring service separate from the plan: its renewals, for 1 to 5 years at the customer's choice each time, cost S/ 70 per year and are charged in their own order and receipt, in the currency of the domain purchase. A domain cannot be paid for more than 10 years ahead (ICANN rule). Premium domains (special price) are not included.
The domain is registered only after payment and renewed only if the customer pays the renewal; it is not renewed automatically, and we send reminders 30, 15, 7 and 1 days before it expires. A domain that is not renewed expires and may be lost, and the website and emails that use it stop working. Once registered or renewed, the amount paid, including the additional years, is not refundable, even if the subscription is cancelled, because the registration cannot be reversed, except as provided by consumer protection regulations.
International rules (ICANN) require true and current owner data. The owner must confirm the verification email sent by the registrar within 15 days; otherwise the domain is suspended until it is confirmed.
For security, the domain stays locked against transfers. The customer can manage its DNS records and DNS servers from their portal; changes made by the customer may disconnect the domain from their platform. From 60 days after registration (ICANN rule), the customer may request the transfer to another provider: we unlock the domain and send the transfer code. If the subscription ends, the domain remains the customer's until it expires, and they may request its transfer.
